Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Detailed description
OmniPCX Enterprise
CCiVR or
others
Back-up CCD
or others
2
3
1
4
5
7
6
Genesys
solution
Local agent
RSI
Remote agent
(external or network)
DTMF detection
Voice guide
Call in the RSI
The incoming call is assigned one of the follow ing routing methods by the URS:
-
2
Routing to an available local a gent or business set
-
3
Routing t o an available network or external agent or bus iness s et
-
4
Parking on an OmniPCX Enterprise voice guide
-
5
Request for DTMF transmission acknowledgem ent by t he OmniPCX Enterprise
-
6
Routing t o another d estination (local, network, external, CC iVR).
Routing mechanisms are the same whether the agent and/or the RSI is local or remote. The CSTA
services used are the same.
Note: A timer is activated as soon as the call arrives in the RSI (RSI overflow timer). If no action has
been performed by the URS when this timer elapses, t he call is distributed to the overflow address
associated with this timer (back-up CCD, etc) (in
7
).
Ed.03 Ref.3EU19919ENAA .9

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing