ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Configuration procedure
Prese
ntation mess. file Nb
:
Enter the number of presentation guide message
files available to the agent. Initial value is 4.
0: The feature is not enabled.
1: The feature i s enab led , and the agent has
a voice message number and a voice file. The
number of the voice message is determined by the
administrator. Thefilenameofthepresentation
guide is aut omatically selected by the system.
2 to 5: the feature is enabled, and the agent
has a voice message number and 2 to 5 v oice
guide files. The message num ber is defined by t he
administrator. T he presentation guide file names
arecreatedbytheagent.
Forwarding activ. on logon/logoff
:
True: enables forwarding to voice mail to be
automatic ally activated at log on/logoff. Initial value
is False.
Skill set
Note: skills are not transmitted by the
URS to perform routing to the agent.
:
Use the following commands:
- [Add] or [Remove] to insert or remove new skills.
- [Next] and [Previous] t o scroll thro ugh the skills.
Skill No.
:
Enter the number of the skill to be assigned to the
agent ( from 0 to 999).
0 to 79 correspond to the languages. 80 to 99
correspond to the media.
Skill Level
:
Enter the level required for th is skill (1 [novice] to
9 [expert]).
Skill activation
:
True: t his skill is taken into account by the RSI when
there is a call request.
Agent facilities or Supervisor
facilities (
depending on the operator)
Ed.03 Ref.3EU19 919ENAA .35
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