5
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Onboard a Rock
5.1 — Verify Existing Site or Create a New Site 24
5.2 — Find the Rock to Onboard by Search 24
5.3 — Authenticate the Device 24
5.4 — Name the Device 25
Newly installed Rocks will need to be onboarded and assigned an Access Group. Onboarding a Rock associates the Rock with the server where the
Alcatraz AI Admin Portal is hosted and also requires that the Rock be assigned an Access Group during this process.
For Cloud-Hosted Rocks, the server is maintained by Alcatraz.
For On-prem Rocks, the server is maintained on customer site.
Before onboarding a Rock:
— Obtain login credentials to the Alcatraz AI Admin Portal. Make a request to your administrator.
— Find out the Access Groups to assign to the Rock(s).
— Make a list of the Device ID for each Rock to be onboarded and associate the Rock with the Access group. DeviceID can be found on the back of the
Rock under the QR code, on the outside of the box the Rock was shipped in or scrolling at the bottom of the Rock’s display.
If the newly installed Rock does not show up in the Alcatraz AI Admin Portal for onboarding, it is possible that it cannot connect to the Server. Check the
network information scrolling on the Rock’s display to help troubleshoot.
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