9 | Appendix BYK-Gardner GmbH
66 wave-scan 3 / wave-scan 3 dual 301 200 085 E 2309
9.4 Global Services
Besides the repair of your instrument we offer the following additional services.
First Diagnosis on the Telephone or by E-mail
Call us or send us an e-mail and we will try to solve your problem. If this is not suc-
cessful, please send us the instrument for repair.
Preventive Maintenance, Calibration, and Recertification
For precautionary reasons we recommend regular preventive maintenance. We
carry out this preventive maintenance automatically when you send us your instru-
ment for maintenance and recertification.
We clean the optics, check all functions, test and, if required, adjust the measured
values by using reference standards.
You will receive a certificate, which can be retraced to international standards. De-
tails see:
• www.byk-instruments.com/technical-services
Provisioning of Loaners
During the period of repair we furnish you with a loaner on request and availabil-
ity.
Maintenance Agreement
In case you want to make sure that the necessary maintenance is being done on a
regular basis and on time, we recommend a maintenance agreement.
Extended Warranty Contracts
Furthermore, you can request an extended warranty contract for additional 12
months. Ordering Information:
• SE-4840 Extended Warranty