User Manual
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© 2019 AMETEK Electronic Systems Protection / Technical Support: 1-800-645-9721 / surgex.com 37
9. TROUBLESHOOTING
If the UPS system does not function properly, please resolve the problem
by referring to the table below and on the following page.
9.1 Troubleshooting Table
No warning or fault indication and no alarm
even though the mains is normal.
The AC input power cord
may not be firmly
connect
ed to the input of
the UPS or to the mains.
Confirm that the AC
input power cord is
firmly connected to the
input of the UPS and also
to the mains.
The AC input is connected
to the UPS output.
Plug the AC input power
cord firmly to the AC
input.
The icon is flashing, and the
warning
code appears on the LCD display. The
alarm beeps once every second.
EPO function has been
activated.
Set pin 1 and pin 2 on the
EPO connector in a closed
(shorted) position to dis-
able the EPO function.
The icon is flashing, and the
warning
code appears on the LCD display. The
alarm beeps once every second.
The Line and neutral con-
ductors of the UPS input
are reversed.
Rotate the mains power
socket by 180° and then
reconnect to the UPS
system.
The icon and are flashing and
the
warning code appears on the LCD
display. The alarm beeps once every
second.
The external or the internal
battery is not connected
properly.
Check if all batteries are
properly connected.
Fault code is shown as 27 and the icon
appears on the LCD display. The alarm
beeps continuously.
The battery voltage is too
high, or the charger may be
at fault.
Fault code is shown as 28 and the icon
appears on the LCD display. The alarm
beeps continuously.
The battery voltage is too
low, or the charger may be
at fault.
The icon and are
flashing
and the warning code appears on the
LCD display. The alarm beeps twice every
second.
Remove excess loads
from UPS output.
UPS is overloaded.
Devices connected to the
UPS are fed directly by the
electrical network via the
bypass.
Remove excess loads
from UPS output.
After repetitive overloads,
the UPS is locked in the
bypass mode. Connected
devices are fed directly by
the mains.
Remove excess loads
from the UPS output. Then
shut down the UPS and
restart it.