7-3 Other Problems Troubleshooting
7-2 PN: 10580-00253 Rev. J S3xxE MM
7-3 Other Problems
Touch Screen Problems:
Unit boots correctly, but the touch screen is unresponsive.
1. The touch screen may have lost its calibration data. Press Shift then 0 to enter the touch screen
calibration procedure. Follow the on-screen directions.
2. Check the firmware version installed on the unit and ensure it is version 1.30 or greater. If not, install
the latest firmware version and redo the touch screen calibration as described in Step 1.
3. Replace the touch screen.
Battery Pack Charging Problems:
Refer to Chapter 5, “Battery Information”.
Lock Error messages:
1. This message normally appears for 2 to 3 seconds when an external 10 MHz Reference is applied.
2. Spectrum Analyzer PCB has failed. Replace the Main/Spectrum Analyzer assembly.
Option 5, Power Monitor Problems:
1. Verify correct operation of RF detector (see User’s Guide for a list of suitable detectors).
2. Replace the Option 5 PCB. No recalibration is required.
Spectrum Analyzer Problems:
1. Inspect the Spectrum Analyzer RF In connector for damage.
2. Refer to the User Guide.
3. Update system software using Master Software Tools (via Tool s menu).
4. Spectrum Analyzer PCB has failed. Replace the Main/Spectrum Analyzer assembly.
Cable and Antenna Analyzer Problems:
1. Inspect the VNA RF In and VNA Reflection connectors for damage.
2. Inspect the Open, Short, Load and cable(s) for damage. Verify their operation on a suitable measurement
instrument.
3. Refer to the User Guide.
4. Update system software using Master Software Tools (via Tool s menu).
5. VNA module has failed. Replace the VNA module. No recalibration is required.
Option 50 Problems:
1. Replace the VNA Module with Option 50 assembly. This assembly has been calibrated at the factory.
Option 51, 52 or 53 Problems:
1. Replace the Option 51, 52, or 53 PCB (see Table 1-4, “List of Replaceable Parts” on page 1-4).
No recalibration is required.
Other Issues:
1. Perform a Master Reset.
2. Refer to the User Guide.
3. Update system software using Master Software Tools (via Tool s menu).
4. Replace the Main PCB/Spectrum Analyzer assembly.
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