Troubleshooting
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Quartet FAQs
Q: When I press the Speaker touchpad, nothing happens. Why?
A: When the Analog Out Format is set to Line, the Speaker touchpad is disabled.
Q: I’ve connected my guitar, but I’m not getting any input. What should I check?
A: On the Input tab of Maestro, be sure to set Analog Level to Instrument (Inst).
Q: I’m not getting any output from audio software applications. What should I check?
A: If you have chosen Mixer for the output then the Software Return fader must be raised to send
audio software outputs to Quartet’s outputs.
Q: I want Maestro to open automatically each time I connect Quartet. What should I set?
A: Open Maestro > Preferences and check the Launch Maestro automatically when connecting a
device checkbox.
Q: Are the headphone and line outputs independent from the Main outs?
A: Yes! Headphone outputs may be independently routed from software outputs 1-2, 3-4, 5-6 or 7-8.
Speaker and headphone output levels are set independently.
Q: How do I reset Quartet?
A: To reset Quartet unplug the USB cable, hold down Multi-Function Controller knob, reconnect the
USB cable and maintain the controller in the down position until the unit has completely initialized.
Troubleshooting - Apogee Quartet User’s Guide
Version 1, September 2012 60
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