A R R I S
Getting Battery Ethernet
Safety Started Installation Installation Configuration Usage Troubleshooting Glossary
I'm not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use a straight-through
cable for direct connection to a computer; use a cross-over cable for
connection to a hub without a cross-over switch.
Press the Reset button on the back of the Telephony Gateway.
A misconfiguration could lock out all access to the Telephony Gateway router.
If you think this has happened, see Resetting the Router to Factory Defaults.
I'm not getting on the Internet. (Wireless)
Check the indicator lights (see Using the Telephony Gateway) — the WiFi
light should be on.
Does your connection utility discover your wireless LAN? If you turned off
"Broadcast SSID" you need to manually enter the name of your wireless
LAN in the connection utility.
Change your security mode to "disabled". Enable one of the other security
modes as soon as you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router.
If you think this has happened, see Resetting the Router to Factory Defaults.
My wireless Internet connection stops working sometimes.
This is usually caused by interference — two common sources are 2.4GHz
"remote" telephones and microwave ovens. If you cannot remove the inter-
fering product, try using a different channel or setting Protected Mode.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having
trouble servicing all the requests. If other sites download quickly, wait for
a few minutes and try again. Usage during peak hours may also affect the
connection speed.
Other communications on the LAN, or interference with wireless connec-
tions, may slow down your connection.
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