TD 92674EN
29 April 2015 / Ver. I
Configuration Manual
Ascom d81 DECT Handset
66
7. Troubleshooting
No flash driver was found
Note: This display message is
only shown in English.
Failed to read from flash Send the handset for service.
SERVICE NEEDED
Hardware error
Note: This display message is
only shown in English.
There is a communication
problem between
components in the handset.
Restart the handset. If the
problem persists, send the
handset for service.
SERVICE NEEDED
Invalid IPDI
Note: This display message is
only shown in English.
Easy replacement procedure
not followed correctly or
failure during easy
replacement procedure.
Send the handset for service.
Enter PIN code Phone lock is activated. Enter the required PIN code. If
the PIN code has been lost,
enter a new PIN code via the
PDM/Device Manager or do a
factory reset via the PDM/
Device Manager.
Battery low, charge now The battery level is low. Charge the handset, or
replace or charge the battery.
Phonebook is not available at
the moment.
The phonebook is not
activated or does not
respond.
Try again later or if the fault
persists do a factory reset via
the admin menu or via the
PDM/Device Manager.
Note that it may take several
minutes for the phonebook to
be available if there are many
entries in Contacts and/or
company phonebook.
Voicemail number not defined There is no voicemail number
defined in the handset.
Define a voicemail number via
the PDM/Device Manager.
Could not encrypt connection The parameter "Encryption
Required" is enabled in the
handset in combination with;
1) Unencrypted base
station(s); and/or,
2) Unsupported base
station(s).
1) Disable the "Encryption
Required" parameter in
handset; and/or,
2) Enable the encryption in
the base station(s); and/or,
Note: If Ascom’s base
station(s) is used, the
software version must be
3.1.x or higher.
3) Use supported base
station(s). Ask your supplier.
License key not accepted 1)The license key is to short/
long.
2) The license key is not valid.
1)Make sure that the license
key consists of 29 digits.
2) Generate a valid license
using the License Web.