AC08 and AC12 Operations Manual....
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8.4 GATHERING DATA
If a converter problem has occurred, carefully record any FAULT or WARNING messages and the
STATUS WORD before removing power to the system. When calling an authorized service center
or the factory for assistance, please have the above mentioned data and the converter model number,
serial number, and software version ready.
8.5 SOFTWARE TOOLS
The EVENT LOG described in Section 7.5 on pages 33-34 can assist in determining the cause of
unexpected behavior. Several software tools exist which can be downloaded from the
aseapower.com website to aid in trouble-shooting—including an EVENT LOG VIEWER used to
download the converter EVENT LOG for analysis. Contact an authorized service center or the
factory for additional assistance with these tools.
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