Ans. Sys.Auto-ATT operation
Ans. Sys.Auto-ATT operation
110
Answering system
Auto-attendant operation
NOTE: The auto-attendant feature only works with a multi-phone
system. If this phone is the only telephone in your system, DO NOT
select AutoAttendant for the answer status.
You can set this phone to function as an auto-attendant for a multi-phone
system. A phone designated as an auto-attendant will pick up and redirect
incoming calls to other extensions in the system. To set this phone to be an
auto-attendant, follow the instructions to Set answering system status on
page 43 of Feature setup and choose AutoAttendant in step 4.
Each auto-attendant can pick up only one line at a time, so you may wish to
have more than one auto-attendant within your telephone system. You can
designate up to 16 auto-attendants in your system. (See Using multiple
auto-attendants on page 115 for further information.)
When you designate a phone to be an auto-attendant, you will need to
program the day and night times (see Set auto-attendant day and
night times on page 47 in Feature setup). The auto-attendant will use the
times you program to determine which outgoing announcement to play.
There are three different auto-attendant outgoing announcements available.
You can choose to record your own auto-attendant outgoing announcements
or use the pre-recorded announcements listed here.
The auto-attendant day outgoing announcement
(AA Day-OGM), plays during the day time you program. The
pre-recorded announcement is: “Thank you for calling our company. If
you know your party’s extension, you may dial it at any time. For a
company directory, please dial zero.”
The auto-attendant night outgoing announcement
(AA Night-OGM), plays during the night time you program.
The pre-recorded announcement is: “Thank you for calling our
company. We are currently closed. If you would like to leave a message
and you know your party’s extension, you may dial it now. For a company
directory, please dial zero.”
The auto-attendant auxiliary outgoing announcement (AA
Aux-OGM), plays when an outside caller presses 0 on their phone
after hearing the day or night announcement. The pre-recorded
announcement is: “Please enter the extension number.”
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