In case of difficulty
In case of difficulty
Answering system operation
Problem Solution
Answering • Make sure you are calling from a touch tone
system does phone. When you dial a number, you should
not respond to hear tones. If you hear clicks instead, the
remote commands. phone is not a touch tone telephone.
• There may be noise or interference on the
phone line you are using. Press dial buttons
firmly.
• You might be calling from a phone that sends
tones which are too short for this 984
telephone to detect.
Problem Solution
Incoming calls Make sure you have recorded the
are dropped by auto-attendant outgoing announcements
auto-attendant. and your directory of extension assignments.
(See Answering system Auto-attendant
operation beginning on page 110.)
Problem Solution
Difficulty intercepting • DTAD intercept must be turned on.
a call during (See Turn DTAD intercept on or off
message recording. on page 54.)
• You must use a phone connected to the
line of the incoming call.
• If you are using a non-system phone, press
#1 to intercept the incoming call.
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