Appendix
44
Troubleshooting
The status indicator on the wireless mic does not turn orange when on
the charging cradle.
The wireless mic might be fully charged.
Clean the charging contacts on the wireless mic and the charging cradles
each month with a pencil eraser or a dry non-abrasive fabric.
Make sure the DC power cable, telephone line cord, AC power cord, and
the power adapter are plugged in properly (page 8).
Make sure the wireless mic is placed on the charging cradle correctly
(page 9).
Unplug the power cable. Wait for 15 seconds before plugging it back in.
Allow up to one minute for the wireless mic and base unit to reset.
Lift the wireless mic and place it back on the charging cradle. If the
wireless mic status indicator turns orange for 5 seconds, and then lights
off, the battery is fully charged.
There is interference during a telephone conversation.
My calls fade out when I am using the wireless mic.
Move the wireless mic closer to the base unit. It may be out of range.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise
and caller ID problems caused by DSL interference. Contact your DSL service
provider for more information about DSL filters.
Appliances plugged into the same circuit as the base unit can cause
interference. Try moving the appliance or base unit to another outlet.
Other electronic products such as HAM radios and other DECT phones,
can cause interference with your conference phone. Try installing your
conference phone as far away as possible from these types of electronic
devices.
If your telephone is plugged into a modem or a surge protector, plug the
telephone (or modem/surge protector) into a different location. If this
doesn’t solve the problem, relocate your telephone or modem farther apart
from each other, or use a different surge protector.
If other telephones in your office are having the same problem, the problem
is in the wiring or telephone/PBX service. Contact your telephone service
provider (charges may apply) or PBX system administrator.
I hear other calls when using the telephone.
Disconnect the base unit from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the
wiring or telephone/PBX service. Contact your telephone service provider
(charges may apply) or PBX system administrator.
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