Syn248 Installation and Configuration Guide Back to Contents
System Configuration 42
Configuring the Auto Attendant
The Auto Attendant automatically answers unanswered external calls when it is set as a
Call Foward–No Answer destination on the Phone Line CFNA page. See “Configuring
Phone Line CFNA” on page 53. When calls are forwarded to the Auto Attendant, callers
hear the Auto Attendant menu, which tells them how to use a touch-tone telephone to
reach the appropriate person, operator, or extension mailbox.
There are three Auto Attendant menus available — the Default menu, a Day Menu, and a
Night Menu. The Default menu instructs callers to “Enter the extension number or enter
0 for the operator.” You can select the current active Auto Attendant menu using the
Deskset that is set as the Operator extension (see “Setting the Current Auto-Attendant”
on page 46).
You can configure the Day Menu and Night Menu with your own voice greetings and
key-press commands. You cannot customize the Default menu.
Customizing the Auto Attendant Day and Night Menus
Auto Attendant menus consist of the recordings that the callers hear and lists of actions
they can take. To customize the Day and Night menus, plan what you want callers to be
able to do. In preparation for recording, write down the greeting and instructions you
want callers to hear when they reach each menu. See “Auto Attendant Voice Prompts”
on page 45.
To Next Page
Loading...
