Syn248 Installation and Configuration Guide Back to Contents
Troubleshooting 98
Figure 27. Deskset Reset Button
Resolving General Functional Issues
To resolve a blank screen or device that does not work at all:
Ensure the AC plug is plugged into an electrical outlet not controlled by a wall
switch.
Verify that the AC power outlet has power. Try plugging in some other AC device.
If nothing works, contact an electrician or use another power outlet.
Verify that the DC plug is plugged into the power jack on the device.
The system devices are not immediately active when powered up and after a
power interruption. Allow at least 30 seconds for the device to boot up.
If this is a Gateway, check the LED status. The POWER LED should be GREEN.
For Desksets connected to Power over Ethernet (PoE), check whether any PoE
switch ports have been configured for devices that require less power. If so,
configure your PoE switch to auto-detect device power requirements. For
Deskset PoE specifications, see “Appendix C: Technical Specifications” on
page 120.
To resolve a sluggish, unresponsive, or unusually behaving device:
Reset the device by pressing the RESET button for less than five seconds (see Figure 27
on page 98) or by removing and restoring AC power.
To resolve an incorrect system clock:
If the system clock displays the wrong time, the system lacks Internet access for
acquiring current time data.
1. Log on to the WebUI as administrator and click System Basic Settings.
2. In the System Time/Date Options section, specify a local Network Time Protocol
(NTP) Server, or manually set the time.
3. Click .
Pressing the RESET button for more than five seconds will erase all data and
settings.
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