Troubleshooting Guide 24 Document #: LTRT-57601
MediaPack, Mediant 1000, Mediant 2000
4.1.3 Advanced IP-to-Tel Troubleshooting for FXS Interfaces
Table 4-3: IP-to-Tel Call Setup Troubleshooting - FXS Interfaces
Possible Cause Solution
1.
The Channel Select Mode is
incorrectly configured.
The Channels Select Mode is configured incorrectly if a SIP
INVITE message is received, but the Syslog displays a
warning that an endpoint cannot be located, for example:
WARNING: (lgr_TrnkGrp)(61) !! [ERROR]
#0:TrunkGroup::AllocateEndPoint- Can't
find EndPoint for phone number 2000
WARNING: (lgr_psbrdif)(62) !! [ERROR]
MotherBoard::GetEndPoint- Can't find
EndPoint for Dest:2000 Source:100
SourceIp:13d2e50
WARNING: (lgr_call)(63) !! [ERROR]
Call::GetEndPoint- Can't find endpoint for
phone number 2000
To resolve this issue, perform one of the following:
If the Channel Select Mode is "By Dest Phone Number",
ensure that this endpoint is assigned with the correct
phone number (in the 'Trunk Group Table' page - Web
path SW Ver. 5.2: Protocol Management menu > Trunk
Group; Web path SW Ver. 5.4 and later: Configuration
tab > Protocol Configuration menu > Trunk Group
submenu > Trunk Group - for Mediant 1000 or 'Endpoint
Phone Number Table' page - Web path SW Ver. 5.2:
Protocol Management menu > Endpoint Phone
Numbers; Web path SW Ver. 5.4 and later: Configuration
tab > Protocol Configuration menu > Endpoint Number
submenu > Endpoint Phone Number - for MediaPack).
Change the 'Channel Select Mode' field to a channel
select mode other than "By Dest Phone Number" (in the
'Trunk/Hunt Group Settings' page).
2.
The phone is not connected to
the defined device's port
If all the previous troubleshooting is resolved and the phone
still doesn't ring, ensure the following:
1 For phones requiring battery power, that the phone is
receiving power (battery or mains).
2 The phone is securely connected to the device's
designated FXS port.
3 The relevant channel LED is flashing. If the LED is not
flashing, contact AudioCodes Technical Support team
and provide the following information:
9 The device's ini file
9 A debug-level 5 Syslog trace
To Next Page
Loading...
Need help?
General
