Version 5.2/5.4 61 January 2009
Troubleshooting Guide 11. Common Web, SNMP and ini File Issues
11 Common Web, SNMP and ini File Issues
This section discusses common Web, SNMP, and ini file issues.
11.1 How Do I Restore Web Interface Username and
Password Without Losing Configuration
¾ To restore the Web Interface's user name and password without
losing existing configuration:
If your configuration is backed up as an ini file, include the parameter
ResetWebPassword=1 to the ini file and load it to the device using BootP; the user
name and password will be set to their default values ('Admin' and 'Admin'
respectively).
If you don’t have a backup ini file, load the parameter ResetWebPassword to the
device, using SNMP. Set the acSysGenericINILine to ResetWebPassword = 1. Reset
the device, using SNMP with the burn-to-FLASH option (refer to ''How Do I Reset the
Device Via SNMP'' on page 62).
You can always restore the parameters of the device to their default values, using the
reset button (refer to the device's User's Manual for more information) and re-configure
the device.
11.2 How Do I Obtain the Complete ini File
The ini file containing all your device's parameter configurations is located on the FAE
page. It is protected by a password mechanism that is different from the password used to
access the Web Interface. This password can be created by AudioCodes based on the
device's IP address. However, there is no need to use the Complete ini file since it includes
internal parameters that (if changed) can affect the normal functioning of the device. All
necessary information can be obtained from the regular ini file.
11.3 Where Do I Place a Parameter in the ini File
You can add a parameter anywhere in the ini file; its location in the ini file does not affect its
functioning. When obtaining the device's ini file from the Web interface, the saved ini file
groups the parameters into sections (such as [Voice Engine Params]); this division is simply
for convenience.
11.4 How Can I Update the ini File Via SNMP
Most of the ini file parameters have a specific OID and can be updated directly using
SNMP. The ini file parameters that don’t have a specific OID can be set using
acSysGenericINILine. Use the format, parameter name = value (this format doesn’t apply to
complex table parameters). For the changes to take effect, the device must be reset with
the burn-to-FLASH option (refer to ''How Do I Reset the Device Via SNMP'' on page 62).
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