Installation error and status messages
Issue 5 August 2014 77
DHCP: CONFLICT CAUSE: At least one of the IP Addresses offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify duplicate
IP Address(es).
Finding
router...
CAUSE: The deskphone is proceeding through boot-up.
RESOLUTION: Allow the deskphone to continue.
No Ethernet CAUSE: When first plugged in (or during operation), the SIP IP
deskphone is unable to communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack
is Category 5, verify power is applied on the LAN to that jack, etc.
Restarting... CAUSE: The deskphone is in the initial stage of rebooting.
RESOLUTION: Allow the deskphone to continue.
SCEP: Failed CAUSE: Simple Certificate Enrollment Protocol (SCEP) has rejected a
request for a certificate.
RESOLUTION: Although the SCEP server connection is terminated,
startup continues. No action required.
Subnet conflict CAUSE: The deskphone is not on the same VLAN subnet as the router.
RESOLUTION: Administer an IP Address on the deskphone using
Installing static addressing, or administer network equipment to
administer the deskphone appropriately.
Updating: DO
NOT UNPLUG THE
TELEPHONE
CAUSE: The deskphone is updating its software image.
RESOLUTION: Allow the deskphone to continue.
Table 3: Possible error and status messages during installation of 9601, 9608, 9611G,
9621G, or 9641G IP deskphones (continued)
Message Cause/Resolution
To Next Page
Loading...
