Chapter 10: Tracking presence information
You can use the Track Presence feature to view presence information of users in your Contacts list.
With the Track Presence feature, you can see whether the person you want to get in touch with is available
or not, and receive an indication of when that person is available to receive a call. In addition, when you
are on a call, other users can see that you are busy and they can call you later, or contact you using
another method.
To see the presence information of a contact, you must first set the Track Presence option to Yes for
that particular contact. You can turn on the Track Presence option while adding a contact. You can also
choose to turn the Track Presence option on or off by editing the details of a contact. For more information
on adding and editing a contact, see the chapter Using the contacts feature.
Note:
You can see the presence information of your contacts only if your system administrator enables the
presence feature for your extension.
To view the presence information about your contacts, press CONTACTS. The deskphone displays
presence icons in your contacts list to show the status of your contacts.
For more information on presence icons, see
Presence icons on page 16
Using Avaya 9621G/9641G IP Deskphones SIP November 2013 77
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