Avaya 9641GS - Page 9

16-603613 Using Avaya 9608/9608G/
9611G/9621G/ 9641G/9641GS
IP Deskphones H.323 for Call
Center Agents
Refer to tasks related to using the
deskphone in a call center.
Call center agents
Administering
16-300698 Administering Avaya IP
Deskphone 9608/9608G/
9611G/9621G/9641G/9641GS
H.323
Refer to performing administrative
tasks related to the deskphone.
Administrators
Training
The following courses are available on the Avaya Learning website at www.avaya-learning.com.
After logging in to the website, enter the course code or the course title in the Search field and click
Go to search for the course.
Course code Course title
ACIS-6006 ACIS - Avaya Communication Manager (5.2.1)
APSS-1300 APSS - Avaya Networking
Viewing Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya
products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one
of the following actions:
- In Search, type Avaya Mentor Videos to see a list of the available videos.
- In Search, type the product name. On the Search Results page, select Video in the
Content Type column on the left.
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
on the website.
Note:
Videos are not available for all products.
Introduction
May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 9
Comments on this document? infodev@avaya.com