Why the audio quality is poor on Avaya 9641GS Telephone?
If your Avaya Telephone's audio quality is poor, try a different Call Quality setting under the Audio Parameters section. Check whether packet loss, or jitter delay is causing this problem, by eliminating or minimizing both. Verify which trunk is causing the echo, and check the trunk’s Trunk Termination parameter on the call server.
How to resolve address conflict on Avaya 9641GS Telephone?
If your Avaya Telephone has detected an IP Address conflict, verify the administration settings to identify any duplicate IP addresses.
Why my Avaya 9641GS was working but now it does not?
If your Avaya Telephone was working but now it doesn't, check the connections between the deskphone, the power supply, and the power jack to ensure there is no loss of power. If power is fine but there's no dial tone or the call appearances/feature buttons don't work, check LAN continuity from the call server to the deskphone and back. Verify that administration settings for LAN equipment between the call server and the deskphone haven't changed, and that no one has altered the deskphone settings locally.
Why does my Avaya 9641GS Telephone stop working in the middle of a call?
If your Avaya Telephone stops working during a call, check the connections between the deskphone, the power supply, and the power jack. Also, loss of path to the call server or the other party’s deskphone, DHCP Lease expired, or DHCP server not available when deskphone attempts to renegotiate DHCP lease.
What to do if Avaya IP Phone cannot find the HTTP/HTTPS server?
If your Avaya IP Phone can't find the HTTP/HTTPS server or the call server, first ensure that MCIPADD is properly administered, either manually, through DHCP, or via HTTP. If the MAC address in the memory is corrupted, return the phone to Avaya for repair.
General| Type | IP Phone |
|---|---|
| Resolution | 480 x 272 pixels |
| Connectivity | Ethernet |
| USB Ports | 1 |
| Bluetooth | Yes |
| Power over Ethernet | Yes |
| Ethernet Ports | 2 |
| Headset Jack | Yes |
| Speakerphone | Yes |
| SIP Support | Yes |
| H.323 Support | Yes |
| Lines | 6 |
| Network Protocol | SIP, H.323 |
| Display | Color |
| Audio | Wideband |
| PoE | 802.3af (Class 3) |
| Buttons | 24 programmable keys |
| Supported Codecs | G.711, G.722, G.729 |
To Next Page
