Avaya J179 - Answering a Call for a Call Pickup Group Member; Answering a Call in the same Call Pickup Group

• Call Pickup Extended: Allows you to answer a call of another pickup group by dialing the
group extension number of that Call Pickup group.
• Call Pickup Directed: Allows you to answer a call of a member of another pickup group by
dialing the extension number of the ringing phone.
Ensure that your administrator configures the call pickup feature for your extension.
When Call Pickup feature is active Avaya Aura
®
Communication Manager automatically searches
for the incoming calls in the associated groups to make the call connection.
Answering a call for a Call Pickup group member
About this task
With the Call Pickup feature, you can answer an incoming call on behalf of a another call pickup
group member. Use this procedure to answer a call for a group member.
Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Call Pickup, and press Select.
4. To answer a call, do one of the following:
• Lift the handset.
• Press Answer.
• Press OK.
• Press Speaker.
Answering a call in the same Call Pickup group
About this task
With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group
member. Use this procedure to answer a call in the same call pickup group.
Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
Call Pickup
October 2019 Using Avaya J169/J179 IP Phone SIP 59
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