Initializing a Camera Username and Password
Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a
factory default state.
Important: You must create a user with administrator privileges before the camera is operational.
The first user can be created using any of the following methods:
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Camera's Web Interface: enter the camera's IPaddress in a web browser to access the web interface.
If the camera is in the factory default state you will be redirected to the Add a new user page to create
the first user. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web
Interface User Guide.
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Camera Configuration Tool: cameras discovered in the factory default state will be identified by .
Select the Admin Users tab to create the first user. For more information, see the Avigilon Camera
Configuration Tool User Guide.
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Avigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a
camera in the factory default state, the client software will ask you to create a new user. For more
information, see the Avigilon Control Center Client User Guide.
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AvigilonCloud Services (ACS) v3.0 or later: when adding a camera you will be asked to create a new
user for cameras in the factory default state. For more information, see the AvigilonCloud Services
User Guide.
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first
user through the camera's Web Interface or Camera Configuration Tool before you connect to the
3rd party VMS.
Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.
Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration
Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the
169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
Initializing a Camera Username and Password 28
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