Appendices 85
• If the transmitter has been power cycled (by unplugging the USB cables), ensure that all other
cables are disconnected before reconnecting the transmitter. Ensure that you connect the USB
cables first.
No mouse or keyboard operation from peripherals attached to HMX user
station
• Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on
the HMX user station.
• Ensure that both of the USB connectors from the transmitter are securely connected to the
correct connectors on the remote workstation.
• If the remote workstation can provide only one USB port for the transmitter:
• Use an external power supply for the transmitter
• Ensure that the transmitter USB cable labeled “2” is attached to the available USB port of
the remote workstation
• Ensure that the correct keyboard layout is configured on the remote workstation for the
keyboard you are using.
• Retest the mouse and keyboard by connecting them directly to the remote workstation and
rebooting.
No audio from speakers attached to HMX user station
• Ensure that the audio cable is securely plugged into the line-out port of the remote workstation
(should be color-coded green).
• Ensure that the speaker cable is securely plugged into the line-out port of the HMX user
station.
• Verify that the audio sample rate has not been set to “off” for either the transmitter or the HMX
user station.
• Ensure that the same audio sample rate has been set for both the transmitter and the HMX user
station.
• Verify that the speakers are turned on.
• Retest the speakers by connecting them directly to the remote workstation.
Poor sound quality from speakers attached to HMX user station
• Ensure that the same audio sample rate has been set for both the transmitter and the HMX user
station.
Poor video quality on monitor attached to HMX user station
• Reset video by pressing <F11>.
• Ensure that the video cable from the monitor is securely plugged in to the correct connector on
the HMX user station.
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