Bausch OccluSense - TROUBLESHOOTING TABLES; Troubleshooting the OccluSense App; Troubleshooting the OccluSense Handheld

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Error (symptom) Cause Action
Handheld, charging station, test
sensor, screwdriver or Occlu-
Sense
®
-Sensors are missing.
• Consult Bausch
(support@occlusense.com)
Handheld, charging station, test
sensor, screwdriver or Occlu-
Sense
®
-Sensors are damaged.
OccluSense
®
-Sensor Seal
pack is damaged.
• Consult Bausch
(support@occlusense.com)
19.5 Troubleshooting table
General (all components)
Error (symptom) Cause Action
The OccluSense
®
-iPad-App is not
installed properly on the iPad.
• The user’s iPad is not compatible
with the OccluSense
®
-iPad-App
• The iOS-version of the user is
not compatible with the Occlu-
Sense
®
-iPad-App
• The OccluSense
®
-iPad-App has
not been downloaded correctly
or completely from the appstore
• See operating instructions,
"Hardware Requirements"
• Update the iOS
• Try to download the App again
• Check internet access
The connection between Occlu-
Sense
®
-iPad-App and handheld is
not possible.
• Another handheld is already
connected to the app
• The WLAN connection between
iPad and handheld is insufficient
or not available
• The rechargeable batteries of
the iPad or the handheld are
not properly charged
• Disconnect the current inter-
connection, see instructions
for use (chapter 10.3.2)
• Check (or let check) WLAN
connection
• Make sure that batteries are
properly charged (chapter 8.1 and
iPad user manual)
No connection can be established
between iPad and handheld.
• Make sure that iPad and
handheld are in the same WLAN
and connected (Settings ->
Handheld registration)
Only sample/demo data is visible. • The registration process has not
been performed
• Perform registration process,
see chapter 10.2.4
OccluSense
®
-iPad-App