Important informationImportant information
iso685-D-B_D00177_05_M_XXEN/07.2017
7
1.2.3 Field service
On-site service for all Bender products
• Commissioning, parameter setting, maintenance, troubleshooting for Bender pro-
ducts
• Analysis of the electrical installation in the building (power quality test, EMC test,
thermography)
• Training courses for customers
Telephone: +49 6401 807-752**, -762 **(technical issues)
+49 6401 807-753** (sales)
Fax: +49 6401 807-759
E-mail: fieldservice@bender-service.de
Internet: www.bender-de.com
*Available from 7.00 a.m. to 8.00 p.m. 365 days a year (CET/UTC+1)
**Mo-Thu 7.00 a.m. - 8.00 p.m., Fr 7.00 a.m. - 13.00 p.m.
1.3 Training courses
Bender is happy to provide training regarding the use of test equipment.
The dates of training courses and workshops can be found on the Internet at
www.bender-de.com -> Know-how -> Seminars.
1.4 Delivery conditions
Bender sale and delivery conditions apply.
For software products the "Softwareklausel zur Überlassung von Standard-Software als
Teil von Lieferungen, Ergänzung und Änderung der Allgemeinen Lieferbedingungen für
Erzeugnisse und Leistungen der Elektroindustrie" (software clause in respect of the licen-
sing of standard software as part of deliveries, modifications and changes to general deli-
very conditions for products and services in the electrical industry) set out by the ZVEI
(Zentralverband Elektrotechnik- und Elektronikindustrie e. V.) (German Electrical and
Electronic Manufacturer's Association) also applies.
Sale and delivery conditions can be obtained from Bender in printed or electronic format.
1.5 Storage
The devices must only be stored in areas where they are protected from dust, damp, and
spray and dripping water, and in which the specified storage temperatures can be ensu-
red.
1.6 Disposal
Abide by the national regulations and laws governing the disposal of this device. Ask
your supplier if you are not sure how to dispose of the old equipment.
The directive on waste electrical and electronic equipment (WEEE directive) and the di-
rective on the restriction of certain hazardous substances in electrical and electronic
equipment (RoHS directive) apply in the European Community. In Germany, these po-
licies are implemented through the "Electrical and Electronic Equipment Act" (ElektroG).
According to this, the following applies:
• Electrical and electronic equipment are not part of household waste.
• Batteries and accumulators are not part of household waste and must be disposed
of in accordance with the regulations.
• Old electrical and electronic equipment from users other than private households
which was introduced to the market after 13 August 2005 must be taken back by the
manufacturer and disposed of properly.
For more information on the disposal of Bender devices, refer to our homepage at
www.bender-de.com -> Service & support.
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