11.0 General Printer Testing Guidelines
The following information is provided for reference only. It is used only by Boca technicians for the
configuration and testing of our printers.
1. Before you test the printer, you will need to pull its production folder. The folder contains all
information concerning the printer in question. You will need to consult the production list to
see if a printer should have an optional Cutter, LCD display or Ethernet interface installed. If
you do not find the file, then let your supervisor know. If it is determined the printer is a new
build, then a new production folder will need to be created. The technician testing said printer
is responsible to make sure a printer setup sheet is completely filled out and a new folder is
created.
2. Make sure all five of the criteria below match each other. If any does not match let your
supervisor know before testing the printer.
a. Printer Production list
b. Printer being tested
c. Serial number tag
d. Printer has blue Energy Star decal
e. Production folder
3. The following items need to be done when testing the printer. Please note that the serial
number tag should be the last thing that goes onto a printer.
a. Inspect the printer for any missing hardware or parts. Check cabinet for any damage.
Make sure all hardware is tight.
b. Check for proper drive belt tension.
c. Make sure the proper firmware and settings are set. These settings can be set via a
text file sent by the technician program. There should be no need to make changes via
the control panel except a MAG model printer. If you do not have the needed file for a
printer let your supervisor know.
d. Make for proper head pressure setting.
e. If the printer does not have a cutter, you will need to default the printer first. This is
done by holding down the TEST button and then powering up the printer. Keep the
TEST button held until the stepper motor moves (about 6 seconds).
f. Download the latest firmware if needed. Once downloaded, clear the parameter block.
g. Ensure the correct stock is being used.
h. Download the needed configuration text file.
i. Check to make sure the Ticket load sensor is working properly.
j. Adjust your cut or tear opto to the correct location.
k. Proper print quality. 200dpi or 300dpi quality stock (as appropriate) should be used to
check print quality when testing a printer. Save a sample printout to be stapled to the
printer test sheet later.
l. If needed, adjust the print quality as discussed below:
• Moving the print head position in reference to the head mounting block.
• Adding head pressure (up to three turns of pressure)
• Using the LVE Intensity command. If used then denote what value was used on
your printer log sheet.
m. If you are testing a group of the same printers, then save a print sample so you may
use it to compare with the other printers to make sure the print quality and cut position
is the same.
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