12.0 Troubleshooting Guide
This troubleshooting guide is intended to assist the user or support person in the fault isolation of
typical problems.
As a safety precaution, all service to the printer should be done by qualified persons with
power off and the AC cord unplugged from the printer. Following any procedure requiring the
removal of covers and/or doors, please verify that they have been properly attached and
fastened prior to operating the printer. If you need additional help, please visit the link below
www.bocasystems.com/onlinesupportform.html
1. NO OPERATION, LED’S DON’T LIGHT UP UPON POWER UP
a. Power the printer off and wait 30 seconds then power it back on.
b. Check the power cord for proper installation at both ends.
c. Check that there is power at the AC outlet.
d. Replace the AC cord.
e. Printer needs to be serviced.
2. POWER IS ON BUT NO OPERATION
a. See if there are any error messages on the LCD display?
• Blank Display – means there is an issue with either the main logic board or power supply.
• POWER UP ERROR – Means the print head is shorting out the main logic board or the logic
board is faulty. To see if the issue is with the print head do the following. With the printer
powered off, unplug the cables that connect to the thermal print head (See Sect 7.1.1). Turn
printer on and if it works then replace the thermal head.
• PAPER OUT – Is a normal message when there are no Flight strips loaded in the printer. If
this message is coming up when strips are loaded then see # 3.
• PAPER JAM – See # 12.
b. Default the printer settings. With the printer powered off hold down the BLANK STRIP button
and then power up the printer. Keep the button held down for 10 seconds and release (printer
will reset).
c. If defaulting printer resolved issue then make sure the STRIP SELECTION is set to match the
type of flight strip that is being loaded in the printer. Default setting is DOMISTIC.
d. Printer needs to be serviced.
3. POWER IS ON BUT TICKET WILL NOT LOAD
a. Check that the ticket stock is being loaded correctly. (See Sect 5.0).
b. Make sure the print head/cam lock lever is fully locked in the closed position. (See Sect 7.1.1)
c. Clean the SQ load opto. (See Sect 7.1.3)
d. Default the printer settings. With the printer powered off hold down the BLANK STRIP button
and then power up the printer. Keep the button held down for 10 seconds and release (printer
will reset).
e. If defaulting printer resolved issue then make sure the STRIP SELECTION is set to match the
type of flight strip that is being loaded in the printer. Default setting is DOMISTIC.
f. Replace SQ load opto. (See Sect. 8.3)
g. Printer needs to be serviced.
a
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