4. TICKET CUT IN THE WRONG LOCATION
a. Make sure the flight strip is being loaded into the printer the correct way. (See Sect 5.0).
b. Make sure the STRIP SELECTION is set to match the type of flight strip that is being loaded in
the printer.
c. Clean Cut Opto. (See Sect 7.1.2)
d. Clean Platen. (See Sect 7.1.4)
e. Default printer settings. With printer powered off hold down the BLANK STRIP button and then
power up the printer. Keep the button held down for 10 seconds and release (the printer will
reset).
f. Replace Cut Opto. (See Sect. 8.2)
g. Printer needs to be serviced.
5. ERRATIC CUT POSITION
a. Check for defective ticket stock. Is the black mark unevenly spaced apart or light in color? Try
a different stack of flight strip stock.
b. Make sure the paper guild slider bar is properly adjusted for the width flight strip that is being
used. (See Sect 7.1.5)
c. Clean Platen. (See Sect 7.1.4)
d. Clean Cut Opto. (See Sect 7.1.2)
e. Default printer settings. With printer powered off hold down the BLANK STRIP button and then
power up the printer. Keep the button held down for 10 seconds and release (the printer will
reset).
f. If defaulting printer resolved issue then make sure the STRIP SELECTION is set to match the
type of flight strip that is being loaded in the printer. Default setting is DOMISTIC.
g. Replace Cut Opto. (see Sect. 8.2)
h. Printer needs to be serviced.
6. ERRACTIC PRINT POSITION
a. See # 5
b. Clean Print head. (See Sect 7.1.1)
c. Printer needs to be serviced.
7. CUTTER FAILURE MESSAGE
a. With the printer powered off take a look at where the flight strip exits the printer and check for
blockage in the cutter area. Remove flight strip that is blocking the cutter area.
b. With the printer powered off remove the print head and check for blockage where the strips
enter the cutter area. Remove flight strip that is block the cutter area.
c. Default printer settings. With printer powered off hold down the BLANK STRIP button and then
power up the printer. Keep the button held down for 10 seconds and release (the printer will
reset).
d. If defaulting printer resolved issue then make sure the STRIP SELECTION is set to match the
type of flight strip that is being loaded in the printer. Default setting is DOMISTIC.
e. Printer needs to be serviced.
8. POOR PRINT OUT (light print out)
a. Try a different stack of flight strips.
b. Make sure the cam lock lever is fully locked in the closed position. (See Sect 7.1.1)
c. Clean print head.
d. Replace thermal head. (See Sect. 7.1.1)
e. Printer needs to be serviced.
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