13.0 Troubleshooting Guide
This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide
technical details or repair methods, but can serve as a guide to fault isolation in the field. As a safety
precaution, all service to the printer should be done by qualified persons with power off and
the AC cord unplugged from the printer. Following any procedure requiring the removal of
covers and/or doors, please verify that they have been properly attached and fastened prior to
operating the printer. If you need additional help, please visit the link below
www.bocasystems.com/onlinesupportform.html
1. NO OPERATION, LED’S DON’T LIGHT UP UPON POWER UP
a. Power the printer off and wait 30 seconds then power it back on.
b. Check the power cord for proper installation at both ends.
c Check that there is power at the AC outlet.
d. Contact your system provider or BOCA for further assistance.
2. POWER IS ON BUT NO OPERATION
a. Check to make sure the load switch (see item #21 of parts list) makes a clicking sound when you load
ticket stock over it. If switch needs adjustment then contact BOCA for documentation.
b. If cutter knife (if so equipped) does not go up and down after power up, See # 6.
c. With the printer powered off, unplug the thermal head and turn on the printer. If printer works then
replace the thermal head.
d. Contact your system provider or BOCA for further assistance.
3. POWER IS ON BUT TICKET WILL NOT LOAD
a. See # 2
b. Make sure the print head/cam lock assembly is fully locked in the closed position.
Consult “Thermal Print Head” section. For Lemur-R see “Thermal Print Head”
c. Check that the ticket stock is being loaded correctly. Consult “Installation” section.
d. Contact your system provider or BOCA for further assistance.
4. ERRATIC CUT POSITION
a. Check for defective ticket stock. Is the black mark unevenly spaced apart or
light in color? Is the ticket too wide for the paper path?
b. Make sure the paper guild slider bar is properly adjusted (see 9.1.4 Ticket Width Adjustment ).
c. Clean off opto eyes (see item #15 of parts list) with air. For Lemur-R see “Load & Cut Opto”
d. Check that the platen is clean. Consult “Platen (Rubber Drive Roller)” section.
e. Replace ticket cut opto.
f. Contact your system provider or BOCA for further assistance.
5. ERRACTIC PRINT POSITION
a. See # 4
6. CUTTER KNIFE DOES NOT MOVE (if equipped)
a. Check for blockage in the cutter area.
c. Default printer settings. With the printer powered off hold down the TEST button and then power up
the printer. Keep the TEST button held down for ten seconds and release.
c. Contact your system provider or BOCA for further assistance.
7. POOR PRINT OUT (light print out)
a. Try a different stack of ticket stock.
b. Make sure the print head/cam lock assembly if fully locked in the closed position.
c. Clean print head. Consult “Thermal Print Head” section. For Lemur-R see “Thermal Print Head”
d. Adjust print intensity setting via the control panel (if equipped). (see Appendix A)
e. Replace thermal head.
f. Contact your system provider or BOCA for further assistance.
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