Bosche EWI - Information for the Contact to the Customer Service

Version 4.0
2024-03-27
BOSCHE Weighing Systems
Page 122
Weighing Terminal EWI / MWI Troubleshooting | 7
7.4 Information for the contact to the customer service
Information about the problem:
Examples of necessary information that supports troubleshooting::
•
Has the weighing terminal worked since being supplied?
• Has the weighing terminal been in contact with water?
•
Has there been fire damage?
•
Has there been a thunderstorm before/during the fault?
Owner/user Specifications
Name of your company
Name of a contact person
Contact data
Telephone
Fax
Email
Product Specifications
Model name
Serial number
Type key
Date of purchase
Name and location of the sup-
plier
Note
Fill in the tables that are shown when you receive the weighing terminal, so
you can easily refer back to them at any time
Note
Please include the entire prior history of the weighing terminal.