Version 4.0
2024-03-27
BOSCHE Weighing Systems
Page 125
Weighing Terminal EWI / MWI Customer service | 9
9 Customer service
9.1 Contacting customer service
Bosche GmbH & Co. KG
Reselager Rieden 3
49401 Damme
Fon +49 5491 999 689 0
Fax +49 5491 999 689 9
E-Mail info@bosche.eu
9.2 Information needed when contacting customer service
Information about the problem:
Examples of necessary information that supports troubleshooting::
•
Has the weighing terminal worked since being supplied?
• Has the weighing terminal been in contact with water?
•
Has there been fire damage?
•
Has there been a thunderstorm before/during the fault?
Operating company Information
Name of your company
Name of a contact
Contact data
Phone
Fax
E-Mail
Product Information
Model name
Serial number
Type key
Date of purchase
Name and location of supplier
Note
Fill in the tables that are shown when you receive the weighing terminal, so
you can easily refer back to them at any time.
Note
Please include the entire prior history of the weighing terminal.
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