B Series Degreaser Assistance
Rev G Page 215
8 Assistance
8.1 Calling the Local Branson Representative
If you have a problem call the local Branson field sales or service representative, who will
know you, your needs and your applications. He may have a critical replacement part in stock
that will return your machine to operation in the shortest possible time. Before you call, take
the following steps:
1. Have this manual with you.
2. Know how your system has been set up and equipped, including any software versions in
your system.
3. Describe the problem.
4. List the steps you have already taken.
5. Have a list of service spares on hand.
6. Enter the name and phone number of your Branson Representative here:
Name:____________________________________________________
Phone____________________________________________________
Calling Branson, Danbury
If the local Branson representative is unavailable, and you do not have the direct dial number
for that individual, call Branson in Danbury at (203) 796-0400 and follow the automated
voice system to the area you need.
You can also call after 5:00 P.M. or before 8:00 A.M. (Eastern Standard Time), or at any time
during weekends and holidays and leave a message in the Corporate Mailbox. This message
will be relayed to the correct department and answered during the next working day.
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