B Series Degreaser Assistance
Rev G Page 217
8.3 Returning Equipment
When returning any part or equipment to the Branson factory, it must be accompanied by a
Returned Goods Authorization (RGA) number. This number is used to ensure proper
handling and identification of your part or equipment and to expedite its repair and/or return.
All returns or repairs should be sent to the Danbury, CT facility unless otherwise directed by
Branson personnel. All goods must arrive at the Danbury facility with an authorized RGA
number clearly marked on the package, or it will be returned, freight collect. RGA numbers
are not required for repairs by field offices.
To obtain a RGA number for returning parts or equipment you must notify the Industrial
Cleaning Customer Service Department at (203) 796-2298. Please specify model, P/N, and
reason for return. If you are returning equipment for repair, please call (203) 796-0494.
• Please indicate fully and clearly the billing and shipping address(es).
• For equipment not covered by the warranty, include a purchase order to avoid delay.
• Pack carefully to avoid damage in shipment.
• Return general repairs by any convenient method. Send priority repairs by Air Freight.
• Prepay the transportation charges FOB the repair site (either the field office or Danbury,
CT).
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