65 FAQ’s & Troubleshooting
Clearway 2 User Manual
DOC-001000 Ver 6
Troubleshooting
1. I cannot select the mode that I need.
a. Ensure the mode has been unlocked (see Mode Select Options,
page 35)
2. The device won’t power on.
a. Check mains power is connected to the device, and the standby
light is on
b. Ensure both batteries are charged if using battery power
c. Send device for service
3. The front switch isn’t working
a. Ensure an MI-E (cough) mode is selected
b. Test function by connecting a hand control
c. Send device for service
4. Set pressure is not reached
a. Ensure correct breathing circuit is attached
b. Check patient interface and fit
c. Send device for service
5. Internal battery will not charge
a. Check mains power connection and the standby light is on
b. Send device for service
6. External battery will not charge
a. Check mains power connection and the standby light is on
b. Check battery connector is inserted correctly to the Clearway 2
c. Replace External battery
d. Send device for service