Troubleshooting and routine maintenance
123
C
Error and maintenance messages C
As with any sophisticated office product, error and maintenance messages may be displayed. The
most common error and maintenance messages are shown below.
Error Message Cause Action
Access Error The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try to
print with direct print or PictBridge.
BT Call Sign On
(U.K. only)
BT Call Sign is set to On. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to Off. (See BT call sign
(U.K. only) on page 45.)
Calibrate Calibration failed. Press Mono Start or Colour Start and try it
again.
Do one of the following:
Turn off the machine’s power switch. Wait a
few seconds, then turn it on again.
Put in a new drum unit. (See Replacing the
drum unit on page 165.)
Put in a new belt unit. (See Replacing the
belt unit on page 171.)
Put in a new waste toner box. (See
Replacing
the waste toner box on page 176
.)
If the problem continues, call your Brother
dealer.
Cartridge Error
Put the Black (K) Toner
Cartridge back in.
1
1
The toner cartridge
colour with the
problem is shown
in the message.
The toner cartridge is not installed
properly.
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and put it
back into the drum unit again.
Change Belt Unit
It is time to replace the belt unit. Replace the belt unit. (See Replacing the belt
unit on page 171.)
Change PF Kit MP
It is time to replace the paper
feeding kit for the MP tray.
Call your Brother dealer to purchase the
PF Kit MP.
Change PF Kit 1
It is time to replace the paper
feeding kit for Tray 1.
Call your Brother dealer to purchase the
PF Kit 1.
Change PF Kit 2
It is time to replace the paper
feeding kit for Tray 2.
Call your Brother dealer to purchase the
PF Kit 2.
Check Paper Size
The paper in the tray is not the
correct size.
Load the correct size of paper in the tray and set
the “Paper Size” (Menu, 1, 3) and “Tray Use”
(Menu, 1, 7). (See Paper size on page 21, Tray
use in copy mode on page 21, Tray use in fax
mode on page 22 and Tray use in print mode on
page 22.)
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