Brother MFC-9970CDW - Page 138

Troubleshooting
101
B
Replace Parts
PF Kit 1
PF Kit 2
PF Kit MP
It is time to replace the paper
feeding kit.
Call Brother Customer Service or a Brother
Authorized Service Center to replace the
PF Kit.
To replace PF Kit call Brother Customer
Service at:
1-877-BROTHER (1-877-276-8437) (in USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service
Center, visit us at:
http://www.brother-usa.com/service/
Replace Parts
WT Box End Soon
The waste toner box is near the
end of its life.
Buy a new waste toner box before you get a
Replace WT Box message.
Replace Toner X The toner cartridge is at the end
of its life.
Replace the toner cartridge for the color
indicated on the LCD. (See Replacing a
Toner cartridge on page 64.)
Replace WT Box It is time to replace the waste
toner box.
Replace the waste toner box. (See Replacing
the waste toner box on page 88.)
Scan Unable XX The machine has a mechanical
problem.
 Turn off the power switch and then turn it
on again. (See Transferring your faxes or
Fax Journal report on page 103.)
 If the problem continues, call Brother
Customer Service.
Document is too long for duplex
scanning.
Press Stop/Exit. Use the suitable size of
paper for duplex scanning. (See Document
Size on page 175.)
Short paper The length of the paper in the
tray is too short for the machine
to deliver it to the Face down
output tray.
Open the back cover (face-up output tray) to
let the printed paper out on the face up output
tray. Remove the printed pages and then
press Black Start or Color Start.
Size Error DX The paper size defined in the
printer driver is not usable for
the automatic duplex printing.
Press Black Start or Color Start. Choose a
paper size which is supported by the duplex
tray. (See Print media on page 176.)
Size mismatch The paper in the tray is not the
correct size.
Load the correct size of paper in the tray and
set the “Paper Size” (MENU, General
Setup, Tray Setting).
(See Paper Size and Type on page 18.)
Small paper The paper size specified in the
printer driver is too small for the
machine to deliver it to the Face
down output tray.
Open the back cover (face-up output tray) to
let the printed paper out on the face up output
tray and then press Black Start
or
Color Start.
Toner Error One or more toner cartridges
are not installed correctly.
Pull out the drum unit. Take out all the toner
cartridges, and then put them back into the
drum unit.
Error Message Cause Action