Brother MFC-9970CDW User Manual

122
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Check the paper size setting in the printer driver. You need to choose Letter, Legal
or Folio [16 to 28 lb (60 to 105 g/m
2
)].
The machine is not printing or has
stopped printing.
 If either the Cyan, Magenta or Yellow toner reaches the end of its life while
printing a color document, the print job cannot be completed. You can choose
to start the print job again in Mono mode, as long as black toner is available.
See Basic tab in the Software User's Guide.
 Press Job Cancel.
As the machine cancels the print job and clears it from the memory it may
produce an incomplete printout.
The machine does not change to
Direct Print mode when a USB
flash memory drive is connected to
the USB direct interface.
When the machine is in Deep Sleep mode, the machine does not wake up when
a USB flash memory drive is connected to the USB direct interface. Press the LCD
surface or any key to wake up the machine. Then press Direct Print on the
LCD to display the Direct Print menu.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work. See Network difficulties on page 124.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print quality. (See Basic tab in the Software User's Guide.)
Printing difficulties (continued)
Difficulties Suggestions

Brother MFC-9970CDW Specifications

General

Weight (imperial)	62.8 lbs
Dimensions (WxDxH)	490 x 526 x 531 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows, Mac OS
Dimensions (W x D x H) (imperial)	19.3 x 20.7 x 20.9 \
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	30 ppm
Digital sender	No
Printing colors	Black, Blue, Red, Yellow
Maximum duty cycle	60000 pages per month
Optional functions	Fax
Number of print cartridges	4
Page description languages	BR-Script 3, PCL 6
Copier resize	25 - 400 %
Maximum copy resolution	- DPI
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	30 cpm
Scan to	E-mail, E-mail Server, File, FTP, Image, OCR, USB
Input color depth	48 bit
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Display	LCD
Control type	Touch
Display diagonal	5 \
Market positioning	Business
Direct printing	-
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Authentication method	WEP 64/128-b, WPA-PSK (TKIP/AES), WPA2-PSK (AES), 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA, WINS/NetBIOS, DNS, mDNS, LLMNR, LPR/LPD, IPP/IPPS, FTP, CIFS, TELNET, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, SMTP, ICMP, LLTD, SNTP, APOP, POP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), 802.1x
Supported network protocols (IPv6)	NDP, RA, DNS, mDNS, LLMNR, LPR/LPD, IPP/IPPS, FTP, CIFS, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, SMTP, ICMPv6, SNTP, LLTD, APOP, POP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), 802.1x
Maximum internal memory	512 MB
Sound pressure level (copying)	57 dB
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	1.8 W
Power consumption (average operating)	615 W
Package weight	34019 g
Operating temperature (T-T)	50 - 90.5 °F
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	ENERGY STAR