Fault Possible Cause Solution
Charger is
connected,
charge starts,
but battery
will not
charge.
The high-voltage
battery has been fully
charged.
When the high-voltage battery is fully charged,
the charging will stop automatically.
High-voltage battery
temperature is above or
below a certain level.
Warm up or cool down the high-voltage battery.
Keep the vehicle in an environment with
appropriate temperature and charge it when the
temperature becomes normal.
Low-voltage battery
over-discharges.
Replace the low-voltage battery.
Charging equipment
fails.
If it is veried that the charging equipment's
power indicator is working properly, or that
there are no other unusual indications, change
the charging equipment or contact the charging
equipment supplier.
Vehicle display fails.
Verify that there is a charging system fault
message on the instrument cluster, then stop the
charging. It is recommended to contact a BYD
authorized dealer or service provider.
Charging
stops
midway.
The power grid goes
down.
Charging will restart automatically when the
power grid is restored within a certain period
of time. If it doesn't, reinsert the charging
connector.
Charging cable is not
connected properly.
Verify that the charging connection cable is not
loosely connected.
Charging connection
switch is pressed.
If the charging connection switch is pressed,
the charging will stop. The charging connection
should be connected again to start charging.
High-voltage battery
temperature is too
high.
If the powertrain fault warning light turns
on the instrument cluster, the charging will
automatically stop. Charge the vehicle when the
battery temperature returns to a normal level.
Vehicle or charging
equipment fails.
Verify that there is fault prompts for the charging
pile or the vehicle, and contact a BYD authorized
dealer or service provider.
Charge Port Light
●
The light is located in the charge
port door on the right side of the
vehicle body, indicating the charging/
discharging status in white, yellow,
green, blue, and red respectively.
94
General Charging Troubleshooting
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