29
7.3 Problem Solution
Problem Cause Remedy
Transfer ribbon creases
Transferribbondeectionnotadjusted Adjustthetransferribbondeection.
4.6 on page 22
Head locking system not adjusted Adjust the head locking system.
4.3 on page 19
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printhead is dirty Clean the printhead
6.3 on page 25
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer does not stop after
transfer ribbon runs out
Thermal printing is chosen in the software Change to thermal transfer printing.
Printer prints a sequence
of characters instead of the
label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer only prints each
second label
Setting of the size in the software is too
large.
Change the size in the software.
Vertical white lines in the
print image
Printhead is dirty Clean the printhead
6.3 on page 25
Printhead is defective (failure of heat
elements)
Change the printhead.
Service Manual.
Horizontal white lines in the
print image
Printer is used with the backfeed > smart in
the cut or peel-off mode
Set the backfeed > always in the setup.
CongurationManual.
Print image is irregular, one
side is lighter
Printhead is dirty Clean the printhead
6.3 on page 25
Head locking system not adjusted Adjust the head locking system.
4.3 on page 19
Table 7 Problem solution
7 Fault Correction
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