7-36
When You Cannot Obtain Appropriate Printout Results
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
If any problem occurs while you are using the printer, take the following measures
depending on the symptoms.
IMPORTANT
•
If the printer does not operate properly or an error message appears, see "Message
List," on p. 7-22 and "Service Call Display," on p. 7-34.
•
When a paper jam occurs, see "Paper Jams," on p. 7-4.
•
If a symptom that is not indicated in this section occurs, if none of the indicated remedies
do not solve the problem, or if you cannot determine the problem, contact your local
authorized Canon dealer.
Problems with the Power or Printer Operation
The printer cannot be turned ON.
Cause The power plug is unplugged from the AC power outlet.
Remedy Plug the power plug into the AC power outlet.
Cause The printer is plugged to an extension cord or multiple power strip.
Remedy Plug the power plug of the printer directly into the AC power outlet on the wall.
Cause The breakers have tripped.
Remedy Reset the breakers on the switch board.
Cause There is a break in the power cord.
Remedy If the printer is turned ON after replacing the power cord with the one that is of
the same type and is used for other device, there is a break in the power cord.
In this case, purchase a new power cord and replace it with the broken one.
The printer does not operate.
Cause The printer is offline.
Remedy Press [Online] to turn on the Online indicator. (See "Online and Offline," on p.
2-7)
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