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Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See "Paper Requirements,"
on p. 3-2)
Cause 3 The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See "Replacing the Toner
Cartridge," on p. 6-2)
The overall print result is faint.
Cause 1 The setting for the toner density is not appropriate.
Remedy Adjust DENSITY (See p. 5-28) in the QUALITY MENU options in the SETUP
menu.
Cause 2 TONER SAVE in the QUALITY MENU options in the SETUP is set to ON.
Remedy Set TONER SAVE (See p. 5-28) in the QUALITY MENU options in the SETUP
menu to OFF.
The overall print result is dark.
Cause 1 The setting for the toner density is not appropriate.
Remedy Adjust DENSITY (See p. 5-28) in the QUALITY MENU options in the SETUP
menu.
Cause 2 The printer is exposed to direct sunlight or strong light.
Remedy Move the printer to a place where it will not be exposed to direct sunlight or
strong light. Alternatively, move the strong light source away from the printer.
The front or back of the printed paper has smudge marks
Cause The fixing roller is dirty.
Remedy Clean the fixing roller. (See "Cleaning the Fixing Roller," on p. 6-21)
A portion of a page is not printed.
Cause 1 The scale factor is incorrect.
Remedy 1 Clear the [Manual Scaling] check box in the printer driver. If the check box is
cleared, the scale factor will be set according to [Page Size] and [Output Size]
automatically.
In order to specify the setting for [Manual Scaling], display the [Page Setup]
sheet.
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