CS 9300C User Guide (SM750)_Ed 01 7–1
Chapter 7
TROUBLESHOOTING
Quick Troubleshooting
Occasionally, malfunctions can occur during use in the event of an incorrect action. An information (I) error code
is displayed on the Display Screen of the unit Control Panel and the message is displayed on the popup on the
Acquisition interface System Status Screen. In some cases, an audible warning is also issued.
The following table lists the information messages, their description and the action to take:
IMPORTANT
If an “E” message is displayed, the malfunction persists or more
serious conditions occur, contact a qualified technician. When you call
the qualified technician have the following information ready:
Model Number: CS 9300C
Error Code Number: E xx
Message displayed on the popup on the Acquisition interface.
Table 7–1 Quick Troubleshooting
Information Error Code Information Message Description Action
I 1 X-ray tube cooling Cooling in progress. Wait until the Generator Cooling Indicator on
the Acquisition interface reaches zero.
I 2 Thermal security Cooling in progress. Wait until the Generator Cooling Indicator on
the Acquisition interface reaches zero.
I 3 Release handswitch The acquisition has ended. Release the exposure button of the X-ray
remote control.
I 5 Head clamps position The head clamps position does
not match the selected exam
program.
Position manually the head clamps for the
selected exam.
I 9 Cooling Ceph sensor The Cephalometric sensor is in
the cooling process.
Wait until the Ready Indicator LED is green.
I 15 Interface inactive The Acquisition interface
cannot be accessed.
Check that the unit is switched ON.
Wait for the connection between the unit
and the PC.
Check that the Acquisition interface is
not masked by another application, in
this case close the masking application.
I 17 Sensor in movement The sensor is in the positioning
process for either panoramic,
3D or Ceph mode.
Wait for the end of the positioning process.
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