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Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0
OL-12457-01
Contents
Verifying DHCP Settings 9-10
Checking Static IP Address Settings 9-10
Verifying Voice VLAN Configuration 9-10
Verifying that the Phones Have Not Been Intentionally Reset 9-11
Eliminating DNS or Other Connectivity Errors 9-11
Checking Power Connection 9-12
Troubleshooting Cisco Unified IP Phone Security 9-12
General Troubleshooting Tips 9-14
Resetting or Restoring the Cisco Unified IP Phone 9-19
Performing a Basic Reset 9-19
Performing a Factory Reset 9-20
Using the Quality Report Tool 9-21
Monitoring the Voice Quality of Calls 9-21
Using Voice Quality Metrics 9-23
Troubleshooting Tips 9-24
Where to Go for More Troubleshooting Information 9-25
Cleaning the Cisco Unified IP Phone 9-25
APPENDIX
A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-2
How Users Access the Online Help System on the Phone A-2
How Users Get Copies of Cisco Unified IP Phone Manuals A-3
How Users Subscribe to Services and Configure Phone Features A-3
How Users Access a Voice Messaging System A-4
How Users Configure Personal Directory Entries A-5
Installing and Configuring the Cisco Unified IP Phone Address Book
Synchronizer
A-5
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