Cisco 7970 - Advanced Call Handling; Storing and Retrieving Parked Calls; Redirecting a Ringing Call to Your Phone

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Advanced Call Handling
Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
typically will not have access to these features by default.
Storing and Retrieving Parked Calls
You can “park” a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for example, at a co-worker’s desk or in a conference
room). Call Park is a special feature that your system administrator might configure for you.
Note You have a limited amount of time to retrieve the parked call before it reverts to ringing at its
original destination. See your system administrator for this time limit.
Redirecting a Ringing Call to Your Phone
Call PickUp allows you to redirect a call that is ringing on a co-worker’s phone to your own phone so
that you can answer it. Call PickUp is a special feature that your system administrator might configure
for you, depending on your call-handling needs and work environment. For example, you might use
this feature if you typically share call-handling responsibilities with co-workers. A Call Pickup
“group” is defined by your system administrator
If you want to... Then...
Store an active call using
Call Park
During a call, press Park (you might need to press the more softkey
first). This prompts your phone to store the call. Note the call park
number displayed on your touchscreen and hang up.
Retrieve a parked call Enter the call park number from any Cisco IP Phone in your network
to connect to the call.
If you want to... Then...
Answer a call that is ringing on
another extension within your group
Press (an available line button) and PickUp. The call now
rings on your phone.
Answer a call that is ringing on
another extension outside of your
group
Press (an available line button) and GPickUp. Enter the
call group pickup code number provided by your system
administrator. The call now rings on your phone.