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Catalyst Supervisor Engine 32 PISA Cisco IOS System Message Guide, Release 12.2ZY
OL-11469-02
Chapter 2 Messages and Recovery Procedures
ATMSPA Messages
Error Message %ATMSPA-3-FATAL_ERROR: occurred on [chars]. Resetting SPA
Explanation
The SPA has been reset because of a critical error in one of its devices. The error could
be either a single occurrence of an event or multiple occurrences within a period of time. The
message text on the console or in the system log provides more information about the specific nature
of the error.
Recommended Action If the SPA is reset more than once, copy the message exactly as it appears on
the console or in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %ATMSPA-3-FPD_VER_DEPENDENCY_NOTE: Cannot perform the requested FPD
update operation because [chars] in subslot [int]/[int] has incompatible HW
version [int].[int] with FPD image version [dec].[dec] for FPD ID [dec]. Only image
version greater than [int].[int] can be used in the update operation of [chars]
with HW version greater than [int].[int].
Explanation
The version of the field-programmable device (FPD) image from the FPD image bundle
or package is not compatible with the hardware version of the target card.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %ATMSPA-3-GEN_ERROR: [chars] Error [hex] [chars]
Explanation
The error that is specified in the message has been detected.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
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