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instance. XVA file cannot be changed unless you delete the instance and provision a new one.
You can generate a tar archive for submission to technical support. For information about generating a technical support
file, see Generating a Tar Archive for Technical Support .
Monitoring a Websense Protector Instance
The SDX appliance collects statistics, such as the version of SDXTools, the status of the Websense© Data Security policy
engine, and the Data Security proxy status, of a Websense protector instance.
To view the statistics related to a Websense protector instance
1. Navigate to Websense Protector > Instances.
2. In the details pane, click the arrow next to the name of the instance.
Managing a Websense Protector Instance
You can start, stop, restart, force stop, or force restart a Websense© protector instance from the Management Service.
On the Configuration tab, expand Websense Protector.
To start, stop, restart, force stop, or force restart a Websense protector instance
1. Click Instances.
2. In the details pane, select the instance on which you want to perform the operation, and then select one of the
following options:
Start
Shut Down
Reboot
Force Shutdown
Force Reboot
3. In the Confirm message box, click Yes.
Upgrading the SDXTools File for a Websense Protector Instance
SDXTools, a daemon running on the third-party instance, is used for communication between the Management Service and
the third-party instance.
Upgrading SDXTools involves uploading the file to the SDX appliance, and then upgrading SDXTools after selecting an
instance. You can upload an SDXTools file from a client computer to the SDX appliance.
To upload an SDXTools file
1. In the navigation pane, expand Management Service, and then click SDXTools Files.
2. In the details pane, from the Action list, select Upload.
3. In the Upload SDXTools Files dialog box, click Browse, navigate to the folder that contains the file, and then double-click
the file.
4. Click Upload.
To upgrade SDXTools
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