General support
5-2 Chapter 5: Service 98-144390-A
5.1.2 Help desk and diagnostics report
On this page you can enter the support contact for this installation and you can download a
diagnostics report.
1. Select HELPDESK from the left navigation pane.
2. Click the link, enter support contact information and click Apply.
3. Click Legal notice to display the licence text for the source code of the parts of the
EXPLORER 3075GX software that fall under free and open source software can be
displayed.
4. In the section Download Reports click the button Download. The report (txt file) is
downloaded to your computer.
The diagnostics report contains information relevant for the service personnel. It is also
useful documentation of the current setup. The report contains all parameters set during
configuration. The main sections are:
• Software
•System
• Hardware
• Setup - System data
• Network - LAN and WLAN configuration
•Modems
• Satellites - Satellites profiles
• Operation - Current modem and navigation parameters.
• POST - results of the Power-On-Self-Test
• Active Events - lists the currently active events
• Events - List of all cleared events.
•System log
Figure 5-1: Web interface: HELPDESK
The diagnostics report contains the encryption key of the WLAN
(cfg.net.wlan.key).
To Next Page
Loading...
Need help?
General