Diagnostics and Technical Support 9-1
Writer: Dianne Fielden Saved by: Johnnie Abercrombie Saved date: 10/08/97 11:09 AM
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chapter
9
D
IAGNOSTICS AND
T
ECHNICAL
S
UPPORT
Compaq setup and diagnostic utilities described in this chapter
allow you to view and change system configurations and diagnose
system problems. This chapter describes Computer Setup and
Compaq Diagnostics and helps you prepare for a call to Compaq
technical support.
Compaq Utilities
Both Computer Setup and Compaq Diagnostics are located in
Compaq Utilities and help you communicate computer problems
effectively with authorized Compaq dealers or service providers.
Computer Setup gives you an overview of the computer’s
hardware configuration. This utility also allows you to set custom
features, such as security options, power conservation levels, and
startup preferences. Diagnostics helps diagnose and troubleshoot
computer problems prior to calling technical support.
Accessing Computer Setup and Diagnostics
If you are using Microsoft Windows 95, your computer
automatically recognizes and configures the system for new
devices. But, if you have a configuration problem, or want to view
or reset configuration settings, you can use Computer Setup.
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