9-4 Diagnostics and Technical Support
Writer: Dianne Fielden Saved by: Johnnie Abercrombie Saved date: 10/08/97 11:09 AM
Part Number: 284809-003 File name: Ch09.doc
Accessing Diagnostics in Windows
In Windows 95, you can also view configuration and diagnostics
information from the desktop using the Compaq Diagnostics
utility. Access Compaq Diagnostics from Windows by following
these steps:
1. Click Start
2. Click Settings
3. Click Control Panel
4. Double-click the Compaq Diagnostics icon
Running Computer Checkup (TEST)
Computer Checkup (TEST) is a utility that determines if the
various computer devices are recognized by the system and
functioning properly. Running Computer Checkup is optional, but
advisable, after installing or connecting a new device
You can display, print, or save the information generated by
Computer Checkup. This information allows the service provider
to reproduce the same environment on another computer for
testing.
To run Computer Checkup, follow these steps:
1. Connect the AC power and use it with the computer during
these procedures. (A low-battery condition could initiate
Hibernation and interrupt the program.)
2. Turn on only the external devices that you want to test.
Connect the printer if you want to use it to log error messages.
3. Turn on or restart the computer by pressing Shut Down on the
Windows Start menu.
4. As soon as the cursor is displayed in the upper-right corner of
the screen, press
F10
.
IMPORTANT:
The cursor is displayed on the screen for about two
seconds. If you do not press
F10
during this time, you must restart
the computer and try again.
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